Are you training your teams blind?

See every screen at once. Help people privately. Send them back to work ready.

This won't be a stretch for you to imagine. You finish your training demo and say to your trainees, “Now you try.” Everything goes quiet. Webcams show everyone's faces, but not their work. You check on progress as one person shares their screen while everyone else sits and waits. Mistakes are made, but not caught, and they harden into habits. Your stomach drops. You will be the one who gets blamed when the same people come back next week for retraining. Why does all this happen?

You cannot fix what you cannot see.

Training needs actual visibility, not guessing. The right software shows live trainee screens and lets you coach one-to-one, so you help in the moment and stop running the same class twice.

So, let's help you determine what can make that happen!

5 things to look for in training software

1) Ease of use and adoption

If joining takes too long, your class engagement can drop before it even starts. You need a tool that anyone can learn quickly, including part-time trainers and one-off trainees.

What to look for

• browser-based access, no installs required

• Clear trainer and trainee views, minimal clutter

• Low learning curve, easily proven in a short pilot

• Works on low bandwidth, compatible with older devices

Red flags

• Desktop installation or manual updating on store machines

• Controls made for meetings, not training

Result you want

Trainers say, “I can start a training session in seconds.”

Trainees say, “I know what to do to get started.”

2) Visibility and analytics

Video meeting software will only show one screen at a time. Training needs a private "wall of screens". You should know who is stuck and why without stopping the room.

What to look for

• Real-time view of everyone simultaneously, not just one at a time

• Private trainer view that does not expose trainees' screens to the group

• Quick identification of who is stuck and why

• Export for simple attendance reports

Red flags

• Platforms that make people share screens with everyone

• No way to talk to individuals without also talking to everyone

• Lengthy assessment of individuals one at a time

Result you want

Trainer: “I could see who was lost in seconds and fix it quietly.”

Trainee: "I felt like the trainer was there to help whenever I needed them."

3) Communication tools that do not slow you down

Great training keeps the group moving while you help one person fast and in private.

What to look for

• One-click switch between group and private 1-to-1 help

• Communication that does not derail the session

• A way to help a single trainee without pausing the class

Red flags

• Need to use breakout rooms for every private conversation

• Distract the class to fix one problem

• Create disengagement because people don't want to draw attention

Result you want

Trainer: “No one was put on the spot, and we never got off-track.”

Trainee: "I never felt like the spotlight was on me when I had a problem."

4) Implementation speed and change management

Rollouts across many locations should be simple. Results should be seen in days, not months.

What to look for

• Browser-based access, light footprint

• Simple enterprise rollouts

• Role-based access

• Quick onboarding for both trainers and trainees

Red flags

• Heavy IT involvement for ongoing maintenance

• Overly complex systems for slow implementation for team members

Result you want

Trainer: "We started in a couple of minutes without needing to install anything."

Trainee: "I just clicked a link, shared my screen, and we got going. It was easy."

5) Live support that reinforces skills

People learn by doing. Watching a recording is not enough. The research is clear that active learning improves outcomes, and practice improves retention.

What to look for

• Live practice sessions right after a demonstration

• Easy handoff from the live session to follow-up tasks

• Works alongside your LMS and meeting tools

• Creates an environment that is unobtrusive for trainees and informative for the trainer

Red flags

• Asynchronous learning is the only option. Watch a recording and copy it without any real-time direction

• No way to see who actually practiced the steps

• Lack of visibility as people are working through the material

Result you want

Trainer: “I know they are ready for their role, because I watched them do the work.”

Trainee: "I was able to work through the steps without interruption, and could privately ask for help when I needed it."

Ready to see real-time oversight in action.

Book a demo

We will run a short session, and it is backed by a 30-day money-back guarantee so that you can try it with zero risk.

Not ready for a demo just yet? Download Our Checklist

Total cost of ownership, without the surprises

Training volumes spike and drop. Your cost and admin time should still make sense.

What to check

• Simple, transparent pricing per user or usage time

• No surprise fees for storage, recordings, or support

• Minimal admin time to set up and maintain

• Usage that fits seasonality and scales as you grow

• Clear trial options and money-back guarantees

Plain math

Average direct spend on learning is meaningful, and the cost per learning hour is rising. In 2024, the average cost per learning hour was about $165, up from $123 the prior year, and organizations spent roughly $1,054 per employee on direct learning. That is a lot of money to lose if that person then leaves after a few months on the job.

If you can avoid just one retraining session or achieve a faster return to work for a team member, a tool that enables that result would pay for itself in a month, as these are hours we can now stop burning.

Choosing Your Software: Typical vs Ideal

We expect you've noticed that Train Lens is designed to meet all the areas in the Ideal column.

Objections, answered

• “We already have meeting software.”

  • Meeting software show faces. Train Lens shows screens. Research on active learning and video conferencing fatigue shows that passive formats underperform and can drain energy.
    

• “It sounds like spying on my team.”

  • Sessions are opt-in only and close at the end of a session cleanly. No silent drop-ins are allowed on our platform.
    

• “Will IT block it?” 

  • Train Lens is a browser-based, encrypted solution with no installation required. They will be able to grant access to the web application with no issues.
    

• “Is this worth the cost?”

  • If it prevents one retraining session or gets one person to generate revenue for you faster, it pays for itself.

What success could sound like for your team

Why this matters right now

Retail turnover pressure keeps a constant stream of onboarding needed within a company, and quits in retail remain higher than in many other sectors. In June 2025, the retail trade turnover rate was 2.8 percent, underscoring the need for efficient, confidence-building training that sticks the first time.

Where to go from here?

Choosing training software should make your life easier, not busier. If a platform helps trainees join in seconds, lets you see every screen, lets you help one person without stopping the entire session, rolls out fast across multiple locations, and supports both live practice and real-time assistance, then you stop running the same class twice. People go back to the sales floor faster, and YOU KNOW they are ready.

Want to see Train Lens used with your workflow?

Book a demo

We will run a short session, and it is backed by a 30-day money-back guarantee, so you can try it with zero risk.

 Not ready for a demo just yet? Download Our Checklist

Disclaimer

This article is for information only. Always confirm requirements with your IT, legal, and compliance teams.