How does a trainee send a help request?

A trainee can send a help request directly from their Train Lens workspace while continuing to participate in the training exercise.

Does a help request interrupt the session?

No. The request gives the trainer a visible signal without requiring the trainee to speak over the trainer or stop the wider group.

What can the trainer see when someone requests help?

The trainer can identify which trainee has requested assistance and open that trainee’s shared screen to understand where they are in the exercise.

Can other trainees see who requested help?

No. Help requests are visible to the trainer and are not announced to the rest of the cohort.

Can the trainer choose how to respond?

Yes. The trainer can provide a quick clarification to the group or offer more focused, private support based on what the trainee needs.

Does Train Lens record trainee screens?

Train Lens does not record or store trainee shared screens. Screens are transmitted during the live session so the trainer can provide immediate support.

Help requests

See who needs help during live, hands-on training.

Train Lens gives every trainee a clear, discreet way to ask for support. Trainers can see help requests as they happen, review the trainee’s shared screen, and respond without stopping the entire group.

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See how it works

Train Lens showing trainee help requests during a live software training session.

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Help requested

See the signal as it happens.

A clearer signal

Give every trainee a simple way to ask for help.

During hands-on training, the people who need support are not always the first to speak. Train Lens gives trainees a direct way to signal that they need assistance while continuing to work through the exercise.

Interactive Preview: Select Grid Mode or Focus Mode to explore each trainer view.

Train Lens Grid Mode showing a trainee help request during a live training session.

Train Lens Focus Mode showing the shared screen of a trainee who requested help.

Send a request

The trainee asks for help directly from their workspace without speaking over the trainer or interrupting the group.

See it immediately

The trainer sees that support is needed and can identify which trainee has requested help.

Respond with context

The trainer opens the trainee’s shared screen to understand the work before deciding how to respond.

Trainee reviewing a hands-on training task on a laptop before requesting help.

Help requested

Support without interruption

Ask for help without stopping the session.

A trainee should not have to wait for the right moment to speak or explain their problem in front of the entire cohort. A help request gives the trainer a clear signal while the exercise continues.

Request

The trainee sends a help request while continuing to share their screen.

Review

The trainer opens the trainee’s screen and reviews where they are in the exercise.

Respond

The trainer provides a quick clarification or begins a more focused coaching conversation.

The help queue

Organize support while the cohort keeps moving.

When more than one trainee needs assistance, the trainer needs a clear view of where support is required. Train Lens brings help requests into the training workflow so the trainer can respond deliberately instead of relying on whoever speaks first.

See who is waiting

Identify the trainees who have requested help and keep their needs visible while the session continues.

Choose the right response

Decide whether the question needs a group clarification, a closer review, or focused coaching.

Resolve and continue

Provide the appropriate support and return attention to the wider cohort without restarting the exercise.

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Organized support

Trainer wearing a headset and reviewing a trainee help request from a private coworking room.

Train Lens help queue showing trainees who have requested assistance.

Help requests in practice

Support the person who needs it without slowing everyone else down.

Imagine a cohort learning to complete a workflow in a new software system. Most trainees are ready to move forward, but one person is unsure which option to select.

The trainee sends a help request without interrupting the trainer. The trainer sees the request, opens the trainee’s shared screen, and reviews the information already entered. A quick private explanation gets the trainee moving again while the rest of the cohort continues with the exercise.

The trainer can respond to the actual work instead of waiting for someone to describe the problem aloud.

Discreet by design

Asking for help does not expose a trainee’s work.

A help request is visible to the trainer, not announced to the entire cohort. If the trainer opens the trainee’s shared screen, that screen remains private from other trainees.

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Visible to the trainer

The trainer can see the request and provide support without displaying the trainee’s work to the group.

Sharing

Questions about screen sharing?

Help request questions

A clearer way to ask for support.

Learn how trainees request assistance and how trainers respond during live, hands-on training.

Ready to make support easier?

Give every trainee a clearer way to ask for help.

Book a personalized demo and see how Train Lens helps trainers respond to questions during live, hands-on training.