Browser permissions required by Train Lens

What access does Train Lens need?

Prepare microphone access, sound playback and screen-sharing access before your session. Some settings are controlled by your browser; others are controlled by your computer.

• Microphone: allows your voice to be picked up for session audio.
• Sound: lets you hear session audio through your speakers or headphones. Sound problems can involve muted audio or the selected output device, rather than a permission prompt.
• Screen sharing: lets you show selected training content to the trainer when you join as a trainee and choose to share.

You choose when to share your screen and what to share. Granting access does not replace that choice.

Check access before training

1. Connect the microphone and speakers or headphones you will use.
2. Open Train Lens and begin your practice session.
3. Review any permission prompts shown for Train Lens and allow the access needed for the action you are taking.
4. Test that your microphone works and that you can hear session audio.
5. If you are sharing as a trainee, choose the training content to share and ask the trainer to confirm that it is visible.

If access is blocked

Check your browser

Review the browser’s permissions for the Train Lens site. Check microphone access and any blocked sound setting. If sound is missing, also check whether the tab or site is muted.

Check your computer

Review your computer’s privacy settings for microphone and screen-sharing access for the browser you are using. The setting names vary by computer and operating system.

Also check the selected microphone, sound output and volume. Follow any instructions your computer gives after a settings change, then repeat the practice check.

If settings are managed by your organization

Ask your IT team for help if settings are unavailable or locked. Tell them which browser you use, which action is blocked and the exact message shown.

What should I do next?

Once your permissions are ready, continue with Share your screen with the trainer.