Focus on one trainee's screen

When to focus on one trainee

Use an individual trainee view when you need to inspect a shared screen more closely or understand where that trainee is stuck.

Remember that the trainee remains in control of what is being shared. Focusing the view does not give the trainer control of the trainee's computer.

Open the trainee's individual view

1. Start from the grid view.
2. Identify the trainee you want to support.
3. Click the Focus button beneath the trainee’s screen to enlarge it for a better view.
4. Confirm that the selected trainee's shared content is shown more prominently.

Check that you selected the correct trainee

1. Look for the trainee's displayed name or other current identifier.
2. Confirm that it matches the person you intended to support.
3. Review only the content they have actively shared.

Use the focused view for guidance

Ask the trainee to describe what they are trying to do and what happened. Use the focused view of their shared content to guide them through the next step.

If the trainee shared the wrong screen, window or tab, ask them to change what they are sharing rather than trying to infer what is happening elsewhere on their computer.

Return to the group view

1. When the trainee no longer needs your full attention, select the Focus button again to return to the wider session view.
2. Confirm that the other participating trainees are equally sized again.

What should I do next?

Continue with Respond to a trainee help request to learn how to handle an explicit request for assistance.

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