Request help and clear your help request

When to request help

Use a help request when you are stuck, unsure what to do next or need the trainer to look more closely at your work.

The help request lets the trainer see that you need assistance without you having to interrupt the whole group.

Activate a help request

1. Stay in your Train Lens session.
2. Select Request Help at the top right of your screen.
3. Confirm that Train Lens shows the request as active.
4. Continue with any part of the exercise you can complete while you wait for the trainer.

Clear the help request

Clear the request when the trainer has resolved the problem or when you no longer need assistance.

1. Select Cancel Help Requested while your request is active.
2. Confirm that the help indicator returns to its normal inactive state.

If the request does not change state

Try the button once more and check your internet connection. If the request still appears stuck, tell your trainer verbally or through the communication method being used for the training session. The trainer should be able to cancel the request on your behalf.

What should I read next?

Continue with Mute and unmute your microphone if audio is being used during your session.

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