The session link does not open

Check the link

Use these steps when the session page will not open. If it opens but you cannot continue, read A trainee cannot join a session.

1. Use a desktop or laptop computer.
2. Open the latest joining link supplied by your trainer. If clicking it does nothing, copy the complete link and paste it into your browser's address bar.
3. Check that the copied address does not include surrounding punctuation or omit part of the link.
4. Ask your trainer to confirm the link if it still fails.

Check the connection or message

Try opening another website. If that also fails, check your internet connection.

If the browser shows a security warning or your organization blocks the page, record the message and ask your IT team for help. Do not bypass the warning.

Check the Train Lens status page for reported service issues.

If the page still will not open

Tell your trainer what happens: nothing opens, the page keeps loading, or a message appears. Use Information to include when reporting a problem for the remaining details.

‍