A trainee cannot join a session

Find where joining stops

Use a desktop or laptop computer. Mobile phones and tablets are not currently supported.

1. Open the latest session link supplied by the trainer. If the page does not open, read The session link does not open.
2. If the page opens but your name is rejected, read A trainee's name is not accepted.
3. Read any message on the page and follow its instructions. Note the exact wording if you remain stuck.
4. If a permission prompt blocks progress, read Browser permissions required by Train Lens in Account and access.
5. Ask the trainer to confirm that you have the correct link and that the intended session is available to join.

If joining still fails

Tell the trainer which step fails and whether other trainees have the same problem. Check the Train Lens status page for reported issues.

Use Information to include when reporting a problem to gather the details needed for help.

Once you can join

Continue with Share your screen with the trainer.