Understand trainer and trainee roles

The two roles in a Train Lens session

Every Train Lens session includes a trainer and one or more trainees. Each role has different controls and responsibilities.

Understanding these roles before a session helps everyone know what to expect.

What does the trainer do?

The trainer creates and manages the training session.

During a live session, the trainer can:

• Share the joining link with trainees
• See the screens that trainees choose to share
• View multiple shared screens together
• Identify trainees who may be falling behind or experiencing a problem
• See when a trainee requests help
• Focus on an individual trainee when private support is needed
• Keep the rest of the training session moving

The trainer cannot begin viewing a trainee's screen until that trainee actively shares it.

What does the trainee do?

A trainee joins the session using the link supplied by the trainer.

During the session, a trainee can:

• Enter their name before joining
• Choose when to share their screen
• Choose what screen, window or browser tab to share
• Stop sharing at any time
• Request help from the trainer
• Clear a help request when assistance is no longer needed
• Leave the session when the training is complete

The trainee remains in control of their computer throughout the session.

What can other trainees see?

Trainees do not see the screens shared by other trainees.

Shared screens are visible to the trainer so they can follow progress and provide support without exposing a trainee's work to the rest of the group.

Does Train Lens control trainee computers?

No. Train Lens provides the trainer with visibility into screens that trainees have chosen to share. It does not give the trainer remote control of a trainee's mouse, keyboard or computer.

What should I read next?

Trainers should continue with What you need before your first Train Lens session.

Trainees can continue with Join a Train Lens session.