A trainee cannot share their screen

Before you try again

Join the session on a desktop or laptop. Open the training content you want to share and close private or unrelated content.

Check screen-sharing access

1. Follow Share your screen with the trainer to start sharing from your trainee session.
2. If a sharing picker opens, select the intended content and confirm the selection. Closing the picker without selecting content will not start a share.
3. If access is blocked, review any message shown. Check your computer's privacy settings for the browser's screen-sharing access.
4. Follow any instructions shown after changing settings, then try sharing again. Tell your trainer before restarting your browser because this interrupts your session.
5. If a permission prompt blocks progress, read Browser permissions required by Train Lens in Account and access.
6. If settings are locked on a work computer, ask your IT team for help.

Check the result

Ask the trainer whether they can see your selected content. If sharing appears active but the trainer sees nothing, read The trainer cannot see a shared screen.

If sharing still will not start, note the message and use Information to include when reporting a problem.

‍