The trainer cannot see a shared screen

Check both sides of the session

These checks are for a trainee who has tried to share but whose content is not visible to the trainer.

Trainee checks

1. Confirm with the trainer that you joined the intended session.
2. Check whether your browser or session shows that sharing is active. If sharing did not start, read A trainee cannot share their screen.
3. Confirm that you selected the intended training content. If the wrong content appears, read The wrong screen or window is being shared.

Trainer checks

1. Confirm that you are viewing the intended session and trainee.
2. Use View trainee screens together or Focus on one trainee's screen to check the trainee's screen.
3. Check whether the problem affects one trainee or several.

Try sharing again

The trainee can stop sharing and start again, selecting the intended content. Keep private information closed during the check. Ask the trainer to confirm whether the content is now visible.

If it remains missing or frozen, use Information to include when reporting a problem. Include whether other trainees' screens are visible.

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